I recently ordered a package through EBay. The driver couldn’t find my house and delivered it (apparently) to a ‘neighbour’. I found the house on the tracking eventually (it was a few miles from mine) and they said they never signed for the package. I emailed the seller several time’s and they refused to help saying ‘sorry the package has been delivered to your neighbour’. I escalated the claim to PayPal and they have ruled in favour of the seller - they also aren’t reading what I’ve written and are just saying (basically) ‘sorry as the seller has provided tracking your case is rejected’. Evening though I never got the package, never said it could be delivered anywhere but my house. I’m finding this all really frustrating and don’t know whether I’m better referring to citizens advise. Has anyone had a similar experience who could help?
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