PayPal Community

@samigreenberg87   WWe require a bank account or debit card to use to fund the account or to transfer money to. As you have a negative balance, you are trying to settle this by getting back to zero.    There are several ways to settle a negative balance. The first is topping up from your bank account or debit card. You can also have money transferred to your PayPal account. You could also do a purchase and PayPal will collect your settlement amount in one transaction. So if you have an active account you don't really need to do anything extra just to settle a negative balance.    Stay Safe    ... View more

@aread   As the world tackles a pandemic we are one with you in keeping your business going. As call centers are people closely working as a teams to address your Ned's, we are faced with ensuring the safety and security of each individual. Despite the difficulty needing to ensure social distancing. We are still able to provide assistance via less popular means.   You may want to check the Help and Contact link at the bottom of PayPal.com for alternative contact options available for your country. The options do vary depending on the country. Rest assured we are working very hard to get phone customer service back to full service as quickly as possible.    Stay Safe    ... View more

Hi @wawa5973   I don't quite understand what you mean about delete a payment when you receive a item purchased as this means that you don't want to do three purchase. Or do you want it removed from record? You as a buyer have protection based on criteria on your user agreement buyer protection. As a seller you also have the seller protection. So if you are a seller and you comply with the terms of the policy you are good. The premise is the buyer decided to make the purchase and we don't allow buyers remorse as a valid reason to cancel a transaction. The buyer even has a confirmation page that they have to confirm if they are sure of making the purchase.   Information on the account is permanently to provide useful reference should there be a problem with the transaction.    Could you clarify why?!     Stay Safe  ... View more

Hi @blanessatws   It is unclear who the registered owner is of the account you refer to. You or your mom? The best way to resolve this issue is to have the registered owner of the account give us a call. We will provide options for you.   Your next best option is to open a new PayPal account.    Stay Safe  Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more

@russell1946   You can Google the number in your country Google page. Should you want get in touch with via other ways, you can visit the contacts hyperlink at the bottom of PayPal.com. There are many ways to correspond with PayPal. To make it easy for you here's your link.    Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more

@kemoyw   PPaypal continues to provide online secure financial services.   Stay Safe  ... View more

@Sharon0407   It's possible that you have a PayPal wallet account which doesn't allow you to have a PayPal balance. Try adding a bank account or debit card.    Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more

Hi @Tdm2   When you have a change in card number, that number is permanently yours. So if you get a refund on a cancelled card number it is posted on the same account reflecting the latest card number issued. This ensures continuity of performance of the card account as well as the ability to secure the account by blocking compromised card numbers. The old number cannot have ew charges but it has the ability to process refunds.   Any approved charges before canceling are good. New charges after blocking (canceling card / no as commonly referred) are no longer honored.   I hope this clarification helps give you peace of mind.  Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more

Hi @808Joe808   Paypal feels the same way about providing access only to authorized people. This is how serious we are to protect you and your money.   Should you need direct assistance here is link for other contact options.   Stay Safe    ... View more

Hi @NC100   YYou need to first have a PayPal Cash Plus account and a PayPal Cash Debit card. Please refer to this link to find out.    Stay Safe  Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more