PayPal Community

Hi,   Thanks for contacting us and reporting this situation:   I would advise that you forward this email to spoof@paypal.com following the guideline available at the following page : https://www.paypal.com/us/webapps/mpp/security/report-problem   Thanks and apologies,   ... View more

Hi,   We thank you for contacting PayPal and we're sorry you're getting this error.   Could you please reach out to our live chat support for further assistance, here? , so we can better look into your account.   Also, make sure that you have confirmed the email address on your Paypal account to start receiving payments. Here is how you can confirm the email address. 1. Go to your Settings  2. Click on the email address you want to confirm. 3. Click Confirm this email address, and we will send you an email. 4. Click the link in the email to complete the confirmation process. I hope this helps, stay safe.   Thanks, ... View more

Hi     Just to clarify,   Are you using INR for local payments? This should work, if your account is from India.   INR transaction is not allowed between NON-Indian buyer and Indian seller account. In order to receive payments from NON- Indian buyers, it should be in USD (or any other currency that is not INR), you can ONLY receive INR payments from buyers from India.   Please note that Indian domestic payment must be exclusively made in INR currency. INR currency can only be process by Indian domestic payment only. International customer who tried to make payment to an Indian merchant need to process the payment in a currency other than INR (example USD).   Solution: For International Payments -> USD currency For Local Payments -> INR currency.   Please verify your integration to offer the correct currency. If you are using a Shopping Cart/eCommerce; you would need to contact their technical support..   I hope this helps, Thanks, .   ... View more

Hi @Imengine    Thanks for reaching out to us,   Here, you can find an example of how to do this on Smart Buttons.   There is an object called: redirect_urls       return actions.payment.create({        payment: {                transactions: [{                   amount: {                          total: '0.01',                         currency: 'USD'                               }                   }],                             redirect_urls: {                                    return_url: 'https://example.com',                                    cancel_url: 'https://example.com'                               }                   }          });        },   You could also set up a "cancel" URL.   I hope this helps, Thanks, ... View more

Hi @GeraldineC    Thanks for reaching out to us,   This shouldn't stop you from receiving payments with your PayPal account. However, if you wish to update your Business details and edit your Business URL, you could do it in here (login to your PayPal account first)   I hope this helps, Thanks, ... View more

Hi @Gaurav33    The PayPal Error 10002 relates to invalid API Credentials. This error could be due one of the following reasons: - Incorrect endpoint: you have to use the Live endpoint to make Live API calls and not the Sandbox one (for example). Please, find below our endpoints in here - Your shopping cart is set up to the wrong environment (Live or Sandbox. Please, check your shopping cart settings) - You are using wrong API credentials You could also consider to request another set of API credentials in here (login to your PayPal account)   I hope this helps, Thanks, ... View more

Hi @TimeFreezer    Do you mean redirecting your buyers to a "thank you for your purchase" page after the payment? You could try to set up the Auto-return feature on your account in here More information on how to set it up in here.   I hope this helps out. Thanks, ... View more

Hi @jayjay71    Yes, this looks like a PayPal link. At least the endpoint seems correct. Also, it seems to be redirecting you to the correct checkout page. However, would you mind providing more information?  Are you getting this from a purchase on a specific Webpage? Is this your integration?    Thanks, ... View more

Hi @sierra-DFA ,   The option to checkout without creating a PayPal account depends on the country of origin and other PayPal internal system criteria that are based off the seller and the buyer account information.   This will be based on internal algorithms to minimize the risks to both PayPal and you as the merchant. So there's no guarantee that it will be displayed 100% of the time.   If you wish, you could open a ticket with us in here: https://www.paypal-support.com/s/contactsupport?language=en_US   This way, we can verify your account and integration.   I hope this helps! ... View more