Hello @PupBoomEd, and everyone,
Welcome to the PayPal Community! I'm sorry to hear you've all run into some issues with a recent dispute. I can understand how any dispute process can be a bit frustrating. Normally, when a case is opened for either an item not received or an item received that wasn't what you had expected, PayPal will try to provide an unbiased solution by taking in all aspects of the case and it's transaction.
If a case is decided in the other party's favor, and you still have evidence that you would like considered that was not able to be provided in the original case's decision, you may wish to reach out to our Customer Support teams to see if the option to appeal the case's decision is available. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
However, I would still recommend reviewing the following resources to make sure you're up-to-date on PayPal's dispute processes and Purchase Protection.
Does PayPal cover my purchase if there's a problem?
PayPal’s Purchase Protection program
How do I escalate a PayPal dispute to a claim?
I hope that helps!
- Jon K
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