@ZafirisMparmpou If buyer is asking for a refund on eBay, please ask the community there what steps you have to take because eBay has their own procedures. Go to page below and scroll down to Ask the community: https://community.ebay.com/t5/Selling/bd-p/selling-db Or follow this procedure of buyer requested cancellation of an order: https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136#section2 If a PayPal dispute is filed, issue a refund from within the dispute, I believe that should use the funds that are on hold. That is the whole purpose for PayPal putting the money on hold in the first place. If you decide to refund from your balance, be sure to issue the refund from within the original transaction. Then the temporarily unavailable funds will be released to you in 21 days by PayPal as per their funds availability procedure.
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