Thanks so much for a reply. It is shocking that it is us that feel like fools. I definitely feel ridiculous after spending ages on the phone sorting out scams for my 79 year old mother - now I am the idiot!
I have not managed to get through to Yodel (this is taking up a lot of my life) but will do as I really want a refund.
I have mentioned in my reply above that I have reported this company to Trading Standards through Citizens Advice Bureau - it would be great if we all do this, more weight.
Thank you
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