When I began reading your topic @mariag22 I did a double-take because I thought I wrote it. I made the exact same purchase for that exact same reason, due to their heartwarming ad about a son creating the heater because of his Mother dying from the cold. I just threw up in my mouth a little. Below you will see the message I sent to Pay-Pal when I attempted to escalate my claim. Instead of helping me to solve the problem Pay-Pal denied receiving my escalation request and notified me that my case was closed because I didn't make the deadline. I contacted Pay-Pal and was told again and again. "The case is closed and there is nothing we can do about it. Contact your bank if you want help." Well, by then, the time limit for my bank to help me had been exceeded but that is beside the point. I was upset before but after reading your complaint I am just livid. Now I believe Pay-Pal knows and has known of the scam artist Doing Business as Zest Ads (I'm pretty sure they will have more DBA's) for a while. My message to Pay-Pal I have contacted ZestAds requesting a refund because the heater that was advertised is not what I received. They sent me a very cheaply made (PLASTIC) Heater which Burst into flames within two hours of initially turning it on. I am very lucky I wasn’t burned due to the fire. This product is by far the most terrible and dangerous item I have ever received in an online purchase. I have not gotten a response from a live human being and was emailed an automated FORM LETTER regarding my complaint. Knowing I would not get help from them I filed a claim with PayPal and received the exact same FORM LETTER as a response from ZestAds. This so-called seller is a fraud. The heater they are selling at a premium is complete junk and, I think could be, such a liability for PayPal. What will you do if the next fire created by one of their products and sold through you actually physically harms someone or worse? I searched online to see if any other consumers have filed complaints about ZestAds and unbelievably there are many filed right there at PayPal online. You have been warned again and again about their scams. I have done business with PayPal for many years and have put my trust in you. In all that time I have never once filed a claim so, that alone, should mean something. I STRONGLY URGE you to stop doing business with the nefarious ZestAds who put buyer's lives at risk probably due to greed and corruption. Please don’t be a party to their deceitful practices. I am hereby escalating my claim in order to receive a refund for the purchase of a heater from ZestAds. I have included copies of my communication with them. I would like to find out how many other Pay-Pal Patrons bought the heater and were denied help. Possibly we can get organized? I think we could do a lot more as a group than as individual buyers. It seems obvious by now that with Pay-Pal only money talks, the money that they are paid (or lose) that is. Sincerely Lynn Belding
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