@sharpiemarker, @Billcat123
Thanks for your question, and @sharpiemarker for getting the ball rolling on this topic!
If the above suggestions didn't solve the issue, you can call your prepaid card company to identify the problem. To protect your privacy, the card issuer doesn't always tell PayPal why your card was declined. If you can still use the card, please try your transaction again at a later time.
Sometimes payments will be declined due to a security check. If that is the case, then you will want to give PayPal Customer Service a call to look into the issue. Here are the steps to contact us:
- Visit our PayPal website.
- Click on the word "Contact" at the bottom of the page.
- Click on "Call us", then login or continue as a guest.
- Select the phone number you'd like to use and dial it.
I hope this information helps, thank you!
-Schae
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