Thanks, BigKahuna97. Your feedback on the limitations process is timely and extremely helpful. We haven't updated that process in several years, and I think it's showing its age. We've got to do something about the "everything's fine until you go off the cliff" aspect of the process. There needs to be more communications, transparency, road signs, etc. -- plus everyone at PayPal needs to be on the same page, so you don't talk to agents who are mystified as to why it keeps happening. I do think we've done an immense amount to make our policies clearer over the past few years, but if you feel this way, then we need to a) go further, or b) do a better job communicating. I'm very curious to learn from our competition -- maybe you can tell me who you think does this well, or give me best practices from your other payment channels. I know we don't do a good job of it sometimes, but we really do want your business and strive for your satisfaction... we just need to be less clinical in our communications and not hesitate to state that clearly. I'd love to have you do a phone call with my team, if you'd be willing. crule{at}paypal.com Colin
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