PayPal Community

Thank you for your response! I'm still having some trouble however.   PayPal will not reopen the case.   After the seller has been insisting that the order never went through in the first place, now they're insisting it has been refunded. However, the transaction still says "complete," and there's no refund. Only one of them was refunded still. They wrote to me "The order number you referred to earlier has been refunded. We have called Paypal & suggest you can do the same if you're still not seeing the refund." This doesn't make any sense. Why would it supposedly show as being refunded for them and not for me? I asked them to provide me with the refund transaction number... still waiting. ... View more

Phone PayPal and hit 0 on your keypad...   Also, does the listing require instant Payment via PayPal? ... View more

"i opened a dispute with a seller as i never recieved my item and tracking number says its in hong kong! its even a different tracking number from what he gave me.."   Wait, what? Where did you get the other tracking number from? What does tracking say for the one the seller gave you? ... View more

Did you spend any of the money originally, even by mistake? Otherwise, the only thing that I can think of, is that it's basing the refund on the current exchange rate, but that wouldn't make much sense in my opinion. I'm interested to hear if this is how it would work. But really, you should try phoning PayPal. Most e-mails are automated. ... View more

Do you have the full ammount of the transaction in your PayPal funds still? Because what you did should release the hold on the funds and allow you to refund the buyer. I would take a look at this similar Thread which suggests you can also contact PayPal directly (I would phone before e-mail) and request this be done: https://www.paypal-community.com/t5/Protection-programs-disputes-and/How-do-i-return-a-held-payment/m-p/139443#U139443 ... View more

You might also be able to appeal your case. But if you do so then be prepared to call up customer service and provide them with the police information required. Also look up the tracking number for the parcel type like I suggested. ... View more

Paul,   Firstly, you need to calm down. I have been **bleep**ed over by numerous buyers on eBay, so don't get me started. I absolutely understand how frustrating it is.   "Dont you Ever go telling me to do this and do that,this is'nt happening to you is it ????????? its happening to me,i should'nt have to run around half of england gathering evidence to prove my case,i did what i was asked to do,i was asked to go to the police station,i did !!!! why should i have to picking up the phone,trying to explain myself,trying to prove i'm innocent.."   I did not tell you to just let it go. I explained to you that no one here can help you any more than they already have and that if you want to get your money back, you need to phone PayPal and directly speak with customer service and provide them with the phone number of the police station and the information they need to look into this for you. This doesn't require you to "run around all of England." You already made the effort to go to the police station and this last step is relatively minor and simple and would result  in your getting your money back, so I don't understand why you've refused to do it. If you're going to refuse to take such a simple step, THEN it would be in your best interest to just let it go because there's not a lot to complain about if you aren't willing to make a phone call. Obviously, saying you went to the police station doesn't prove to PayPal much of anything. They need the phone number to confirm what you've said.   You have to understand that if they did not require some sort of proof, that anyone could get their item then file a claim, say they went to the police, and ask for their money back.   At the same time, I think a tracking number doesn't prove much of anything for the reasons you stated; however, that's about as much evidence as a seller could possibly provide. However, I would have suggested also looking up the tracking number in your postal system and the system of the origin country, as it will generally state the type of package being sent. In this case, it would show an envelope/letter being sent which obviously could not have contained the item you actually bought.   I never said you were making anything up. You're acting hostile and irrational. ... View more

Was it an e-check? If so there's nothing you can do except wait for it to clear (for reference, in the future, don't send an item until payments have cleared and you actually have the money in your account; e-checks can bounce or be cancelled by the buyer just like real cheques). Or you can advise your buyer that he alternatively has the option of calling his bank and asking them to put a Stop Payment on it, which would be faster but might cost him a fee that he would have to cover himself. ... View more