PayPal Community

Elloisa · ‎Apr-13-2020

Hi @Baliukonis Did you get any email from PayPal regarding your transfer being reviewed? Occasionally, we may hold a withdrawal if there may be a higher-than-normal level of risk associated with the transaction. If it passes our review, we’ll release it, and the regular transfer timeframe will then take effect. We’ll email you as soon as we have an update. Check your email for an update or contact your bank as well to check any pending deposit from PayPal. Kudos and Solved are highly appreciated.

Elloisa · ‎Apr-13-2020

Hi @Amitaa If you cannot recognized the transaction and it does not show on your PayPal's activity, you might have checked out as a guest when you made the purchase. Since we have limited support at the moment, I suggest for you to check your email addresses that you might have used on online purchases since PayPal's best practice is to send you a receipt of your transactions, that may be able to help you recall the transaction. You can also ask your family members if else uses your bank account. Regards.

Elloisa · ‎Apr-13-2020

Hi @freevalki I get the reason why you'd like to get the refund back to your PayPal balance instead. Unfortunately, there is no way that this could be done even through a request if you'd contact the customer service. See this article to understand how and when your money is refunded depends on how you made the original payment: https://www.paypal.com/hu/smarthelp/article/i-want-a-refund.-how-do-refunds-work-faq3248?app=searchAutoComplete Hope that helps. Take care.

Elloisa · ‎Apr-13-2020

@kernowlass Yes I did. Thank you.

Elloisa · ‎Apr-13-2020

Hi @Supertaz Disputes usually takes up to 20 days to be reviewed. You will be updated through your email for any updates or if PayPal will require additional information. You can also check the status of your case through Resolution Center. Here's how: https://www.paypal.com/us/smarthelp/article/how-do-i-check-the-status-of-my-dispute-or-claim-faq1852?app=searchAutoComplete Hope that helps. Take care. Kudos and Solved are highly appreciated.

Elloisa · ‎Apr-13-2020

Hi @MandeepSingh123 Thank you for reaching us through Community Forum. There are several reasons why you see an error message when trying to send a payment, please check this article for more details: https://www.paypal.com/uk/smarthelp/article/why-can%E2%80%99t-i-make-or-send-a-paypal-payment--faq3628?app=searchAutoComplete Hope that helps. Take care. Kudos and Solved are highly appreciated.

Elloisa · ‎Apr-13-2020

Hi @jazza1888 Thanks for reaching through Community Forum. Here's an article regarding fees that PayPal applies: https://www.paypal.com/uk/smarthelp/article/what-are-the-fees-to-use-paypal-faq690 Hope that helps. Take care.

Elloisa · ‎Apr-13-2020

Hi @hjohjosan Thanks for reaching us through community forum. When you make a payment with your PayPal Thailand account, the money can come from your PayPal balance, and your debit or credit card with a Visa, Mastercard, American Express, Discover, or UnionPay logo. Here's the details about the payment methods you can use in Thailand: https://www.paypal.com/th/smarthelp/article/what-payment-methods-can-i-use-with-paypal-faq1867?app=searchAutoComplete And here's for how to change or choose your payment method: https://www.paypal.com/th/smarthelp/article/how-do-i-choose-or-change-my-paypal-payment-method-faq1754 Hope that helps. Take care. Kudos and Solve are highly appreciated.

Elloisa · ‎Apr-13-2020

Hi @Dani8105 Thanks for reaching us through community forum. It can take several hours for your held money to appear in your PayPal account. After your hold is released, it may take until the end of the day for the money to appear in your PayPal account. See this article to get options on how to release your funds: https://www.paypal.com/us/smarthelp/article/how-can-i-release-my-payment(s)-on-hold-faq3743 Hope that helps. Take care.

Elloisa · ‎Apr-13-2020

Hi @BabaOwen Thanks for your reply. Please see this article to know why you cannot make or send payment: https://www.paypal.com/ke/smarthelp/article/why-can%E2%80%99t-i-make-or-send-a-payment-faq3628?app=searchAutoComplete If this does not answer or resolve this concern, I suggest that you contact us through email or chat so that we can take a look on your account to further check this issue. Regards.

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