HELP HELP HELP
At 12:27AM of 05/04/2024 , I received 3 email messages saying "Your transfer request is processing". I did not do anything with my paypal account recently. I know I still have some paypal balance there.
So I log in my account and see 3 transfers that transfer money from my paypal to a bank account named "AMERICAN EXPRESS NATIONAL BANK". The amounts are $790, $950 and $952. I do not have any American Express account and do not reconganize this account. They are so called unauthorized transactions.
So I chose " report a problem" instantly with" unauthorized transaction" to open a case. I thought this case will stop the transaction and refund me.
22 mins later I received an email saying this:
Case status:Closed
Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection.
I can not believe what I see. The worst part is that I can not reopen a case of those transactions. I tried to call the paypal for help but there is no customer service agent available now.
I am so scared that I will lose my money. So I am asking help from you and hope anyone could guide me how to solve this problem.
Bests
