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Severe issue: Some transactions suddenly don't generate IPN numbers

aand
Contributor
Contributor

Hi, I've been running my Woocommerce shop with a Paypal integration for years without any major problems, but out of the blue, some completed purchases do not get a IPN number and are left hanging as Pending (result: the customers end up paying but the products aren't delivered). This started happening yesterday (the first transaction I noticed the issue for was the following ID: 2PM01810PK075623V ).

 

The majority of orders complete without problems (ie an IPN number is sent), and I've changed nothing at my end, so there looks to be an issue at your end somewhere.

 

Example of transaction IDs that didn't generate an IPN:

282806220W6081539
3M8597867L000441L
2PM01810PK075623V

 

Example of a transaction that generated an IPN:

1XX402712H454315U


This is causing major frustration with my customers and uncertainty for me as a store owner, so could you please investigate and let me know how this can be resolved?

 

Thanks,

- Asbjoern

 

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