auction listing removed after auction item has been paid for because of hijacked account

[catsunderstars]

i bought a dvd set on ebay with buyitnow and the seller was not the seller but another ebay seller using anothers account.

i learned this by crossreferencing the ebay invoice info with the email adress of the paypal reciept.

now i filed a claim dispute with ebay... and the have since closed it . i cant reopen it because ebay doesnt recognize the sale because the listing has been withdrawn. i'm so frustrated. i have a unauthorized usage claim with paypal pending,

but thought it would be helpful to provide these 2 emails to support the case, i cant for the life of me figure out how to do this. evrything is so automated, and even when i call paypal, its automated. i really think people that abuse the system should be permanently banned. i would like my 120.00 back. its insane.

[tr_right]

When you call, I'm pretty sure you can press 0.  I know I am having a similar problem, I emailed paypal and told them my whole story, but received an automated message telling me to call. I called and went through a bunch automated questions.  I need to send emails for proof as well!

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@catsunderstars wrote:

i bought a dvd set on ebay with buyitnow and the seller was not the seller but another ebay seller using anothers account.

i learned this by crossreferencing the ebay invoice info with the email adress of the paypal reciept.

now i filed a claim dispute with ebay... and the have since closed it . i cant reopen it because ebay doesnt recognize the sale because the listing has been withdrawn. i'm so frustrated. i have a unauthorized usage claim with paypal pending,

but thought it would be helpful to provide these 2 emails to support the case, i cant for the life of me figure out how to do this. evrything is so automated, and even when i call paypal, its automated. i really think people that abuse the system should be permanently banned. i would like my 120.00 back. its insane.

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[freddyshaw]

I paid for a sd card and the seller withdrew the item after I paid for it.  Ebay doesn't recognize it because they have no record of the sale just a closed (withdrew) item.  Looks pretty hopeless with Ebay and Paypal being so automated it's impossible to find any real help.  I don't know if the item was hijacked or not; and the item may have been closed between the time I went to pay for it and actually paid for the item as I had an expired credit card and had spent some time registering another card on paypal.

any ideas on how to get any help from ebay or paypal?

[PayPal_Adrian]

freddyshaw,

If you haven't been able to open a claim on eBay, you can open a claim in PayPal by going to the Resolution Center and clicking on "Report a Problem," or by clicking the link in the transaction details.

If you can't submit the claim via the Resolution Center, click on the "Contact Us" link and select help via phone to have a representative assist you.

Hope this helps,

Adrian

[freddyshaw]

Did like you said;  Worked.  Thanks.