Cannot access my paypal account.

jimcruzpr35
Contributor
Contributor

Hello:

After searching high and low all over the net for a solution to my problem I have no choice to ask a question in this forum. For a couple of days now I have been unable to access my paypal account, it stays in the login page and nothing happens and I need to pay my paypal buyer credit, I tried using firebox and IE 8 but the same problem still persist. However I can access my account using the paypal app on my iphone. Is anyone else experiencing this same problem. Any help will be highly appreciated. Regards, JIM

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3 REPLIES 3

surplusdealdude
Advisor
Advisor

No, I can't say as I've heard anybody with that problem.

 

Try this first - exit and re-enter the forums and, as soon as you've come in, click on the "My Paypal Acount" in the upper right corner of this page.

 

That takes you to your paypal account as well.

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PayPal_lucy
Moderator
Moderator

Thank you surplusdealdude!

 

As well as trying to click on the "My PayPal Account" you can also try clearing the cache and cookies on your PC.

 

This can help when you are experiencing difficulties in viewing web pages and it will speed up your loading and browser closing times as well.

 

I’ll put in below the steps on how to clear cache and cookies on both Internet Explorer and Mozilla just in case you haven’t done it before. As you have said, you can access from your iPhone so it isn’t a password issue, hopefully this will help.

 

Internet Explorer

1.Open an Internet Explorer browser window.
2. Click ‘Tools’ at the top of the page.
3. Select ‘Internet Options’ from the drop down menu.
4. On the General tab, click the ‘Delete Files’ and ‘Delete Cookies’ buttons in the Temporary Internet Files section.
5. This will delete all the files currently stored in your cache and cookies.

 

Mozilla Firefox

1. Open a new Mozilla Firefox browser window.
2. Click 'Tools' at the top of the page.
3. Click ‘Clear Private Data’ from the drop down menu.
4. Checkmark the data you wish to remove.
5. Click Clear ‘Private Data Now’.

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