adding gift cards to my account

angelicpretty3
Contributor
Contributor

hello im curios to know i have a debit gift card mastercard of 100.00 and i tried to link it to my account on here that ive done in the past without issue, but its being declined. i called paypal customer service and they say on their end and mine its fine to link my gift card on here. paypal told me im able to link then but when i try i get a declined ? also i have a visa vanilla gift card of 50.00 and it wont link either ?

 

so paypal customer representative said i could link any of my gift cards but when i try im not able to link either of them. just tried today with no avail , also i  called mastercard customer support but they said they dont use paypal to connect with their gift cards? so im confused can i link my gift cards to paypal or is the vanilla giftcard not accepted on paypal or is my mastercard gift card not acceptble because the giftcard company doesnt allow them to link my gift cards to paypal ?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@angelicpretty3 

 

Paypal does not accept all cards so you may get the message the card is declined. If the Visa you are trying to add is virtual or issued online you may need to try another card.



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PayPal_Olivia
Moderator
Moderator

Hi @angelicpretty3

 

Thank you both for your posts! I'm sorry to hear that your card is declined when you try to add it. As @kernowlass mentioned, if the card is virtual, that may cause difficulty. However, if the card is a physical card, there may be difficulty trying to verify it in this case. If you visit the card's website and register the card to your correct name and address, then the card may work. 

 

Please also take a look at the rest of this troubleshooting.

 

I hope this helps!

 

Olivia

 

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