Unable to Withdraw Funds After 10 Years of Reliable Service – Urgent Help Needed

[Ouissam1]

Hi PayPal community,

I’ve been a loyal PayPal user for over 10 years, reliably accepting payments from around the world with no issues. For the past 7 years, I’ve used my linked Visa card to withdraw funds seamlessly. However, in the past two days, I’ve suddenly been unable to withdraw my money. My account is linked to both my Visa card and my bank account, but neither option is working now.

What’s concerning is that there has been no notification or announcement from PayPal about this issue. The lack of communication is frustrating, especially as I rely on PayPal for my business.

I’m based in Morocco, and I know other users here may be experiencing the same problem.

Please provide clarity and a solution as soon as possible. A prompt fix would be greatly appreciated.

[kernowlass]

@Ouissam1 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[rafstercom]

I am based in Morocco i have the exact same issue from past 2 days using my Debit card VISA by BMCE bank (Bank of Africa) that i have been using for years with no issues.

[rauvast]

i have the same issue. we need help

[ImadEddinee]

khoya if you find any solutions to this let us know we have same issue here

[RDMerch]

Same problem with all Moroccan PayPal accounts, the problem even with my Wise visa card!

[PayPal_Chinmaye]

Hello @RDMerch 

Thanks for visiting PayPal's Community Forum.
 

I do understand that you are unable to withdraw  funds using your card. Requesting you to kindly reach out to our support team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

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[RDMerch]

Thank you for your response, @PayPal_Chinmaye.

I appreciate the guidance, but I have already contacted the PayPal support team regarding this issue. They informed me that it was a small technical problem and assured me it would be resolved shortly. However, it has been more than a week now, and there has been no progress or update on the matter.

This delay makes me doubt whether it’s truly a minor technical issue. Could you please escalate this matter or advise on the next steps to ensure it gets resolved?

Thank you for your assistance.

Best regards,

[scevsc]

Has anyone resolved this problem? I tried using the on line message service but it was no help as it just repeated what's on the web page - that my card couldn't be used.

[rauvast]

@kernowlass