This card is linked to another PayPal account.

HY_Feng
Contributor
Contributor

I linked my credit card with my old Paypal account, but I closed the old account without deleting the card from the account.

Now I registered a new account, and I can't link this card with it. The app shows:

This card is linked to another PayPal account. Please remove the card from the other account or try a different payment method.

 

The old paypal account is deleted, I can no more login. How can I proceed to link my card with the new account?

 

Thank you for your help.

Login to Me Too
62 REPLIES 62

Aydin1x
Contributor
Contributor

Should I continuously try for 3 days or strictly after 3 days...

Login to Me Too

PayPal_Bindu
Moderator
Moderator

Hey @Aydin1x,

 

Thank you for visiting our community help forum!

 

Thanks for the help @kernowlass! I understand you're looking to add your card to your PayPal account. If there has been repeated attempts, our security system may block the activity temporarily. Please wait for 24-48 hours and try again. if you still receive the same error message after the time frame, your best option would be contacting our team over phone to get this resolved. You can get the number by clicking the contact us option at the bottom of PayPal page. 

 

Good luck,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Umyxx
Contributor
Contributor

So I'm linking my debit card to my Paypal account but I keep on getting the error that my card has been linked to another account already, even though it's not.

Login to Me Too

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Umyxx 

 

Contact customer services for assistance:

https://www.paypal.com/ph/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Dijanaj
Member
Member

Hi, I closed all my accounts, and opened this new one. When I try to link my card it says it's linked to another account, but I already closed them. I'm not sure if I removed the card first and then closed the account, or if I just closed it. Is there anything that can be done? I can not find answer on PayPal, or internet, and it is very frustrating.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dijanaj 

 

If you didn't remove it then allow 72 hours and try and add it again, if it doesn't work then you may have to ask customer services to remove / help you re-add it to you new account. 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Jtangkere
Contributor
Contributor
I just remove my card then want to linked to new account but it : "said your card already linked to another paypal account" how to fix that ?
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jtangkere 

 

Allow 72 hours between removing and adding + clear cookies/cache and if no luck try another browser/device OR ask customer services for help to link it?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

UrKe24
New Community Member
It says that I cant link my card because it's linked to another PayPal account, but it isn't and shouldn't be?
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@UrKe24 


You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.