Hello @RMelu12,
Welcome! Thanks for joining the PayPal Community!
I'm sorry to hear you're unable to transfer your balance from PayPal to GCash. When linking your GCash account, you want to ensure that your legal name, email address, and phone number match on both accounts. Please click on the links I've included to visit the PayPal Help Center for guides to update any of these details. For instructions on linking your PayPal to GCash and Cashing In, you'll want to visit the GCash Help Center. For further troubleshooting, please reach out to GCash as they'd be able to dig into any denials as all transactions are initiated through GCash.
I hope this information helps!
- Meghan
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