PayPal reports error when submitting direct debit instruction to Triodos Bank to complete set up

Cecil999
New Community Member

I am trying to add a new bank account card (Triodos Bank) to my PayPal account. I have entered the card info and it says I now need to submit a direct debit instruction to complete set up to be able to use the new card within PayPal.

 

When I click the button to do this it errors and says "We're sorry, we're not able to process your request right now. Please try again later.". I've tried multiple times over a week and the PayPal support desk were unhelpful. My bank said the instruction has to come from PayPal. How on earth do I resolve this? At the moment I am unable to use PayPal to pay for anything!

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cecil999 

 

Sounds like a virtual / online bank account which Paypal does not support? 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.