PayPal and crypto transfer to external wallet

[Temp20240127B]

PayPal won’t allow me to transfer my bitcoin to an external wallet. Looks like it’s going to cost me more money just to sell the crypto I have. What is going on with PayPal. This service is terrible

[Temp20240127B]

It’s just keeps saying “something went wrong”. What do they plan on doing for their customers? Seems like a reoccurring issue. Highly inconvenient and it costs us money.

[Mystro91]

I have the fix everyone. I get that message also and one thing that seems to work most of the time is just send 5.00 one or two times and usually that will bypass whatever is keeping you from sending it. LTC has no fees to transfer so I have literally had to send a ton of transfers all for 5.00 because it would give me error if I tried any amount larger. Hope this works

[CinoF]

yep. SAME HERE! very frustrating. i read in a post that…  sending crypto “is not @an available paypal service in your country. We strive to make continual improvements.” 

The country listed was “I’m in US, in NJ” … 

[PayPal_Meghan]

Hello @Temp20240127B and @CinoF, 

Welcome to the PayPal Community Forum! 

I'm sorry to hear you're both unable to transfer crypto outside of PayPal. I also apologize for any misunderstanding, @CinoF. The option to transfer crypto is available in the United States, but some other countries that can purchase crypto may not be able to transfer it externally yet. 

When attempting to transfer your crypto, please make sure you're logging in from a consistent device with your location services turned on. If you receive any error messages, clearing your cache and cookies on a browser or the PayPal Mobile App's cache can help. For further assistance troubleshooting, please do not hesitate to reach out to Customer Support. 

I hope you can make the transfer soon! 

- Meghan

[Mystro91]

Start off by just sending 5 dollars worth and after you do the phone verification it should let you raise the amount. Should work

[CinoF]

thnx Megan. good to hear usa paypal is available. Paypal continues to have lotsa trouble for most crypto users. IT is said to be aware & working on a fix. If ur having trouble transferring crypto out of paypal, call CS & get your account added to the ‘maintenance ticket’.

 A major headache for days dealing with this.

[ancientinsight]

Thats not the issue. The issue is the secret hold according to their policy as stated by the reps ive talked with themselves. They hold your crypto until they deem necessary to release it. It says 48 hrs but even if you wait over 48 hours it starts the timer again when you try to send. They say "there's nothing we can do to get around our securty system." So the system blocks external Eth transfers. Great trash that is.