"This account needs a little help to link it"

[creepercrafter]

I'm trying to link my (Canadian) bank account to Paypal, but this message shows up every time I try. It had worked previously, and I even used it for a few payments. But then it stopped working, so I unlinked it from my account and attempted to relink it, but it now isn't working.

[PayPal_JonK]

Hello @creepercrafter, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues adding a card to your account. If there's an issue with a payment from a bank, or some kind of unauthorized activity on your bank, there's a chance the bank account can be removed from your PayPal account. I would recommend reaching out to our Customer Support teams to see what the issue may be with that bank account. They can be reached by clicking "Contact" at the bottom of any PayPal page, through Twitter DM, or Facebook PM. 

Good luck!

 - Jon K

[MARTTZ]

I have similar issue and customer service here in the UK are saying that there might be some tech issues. Is this worldwide?

[PayPal_JonK]

@Sherri20 and @MARTTZ, welcome! You can use the links I provided above to find PayPal's official Facebook and Twitter profiles if you wish to contact our support teams through those methods. 

Good luck!

 - Jon K

[Sherri20]

@creepercrafter I couldn't contact Customer support. It was the AI response chat that I reached but I wasn't helped. What's the official PayPal Facebook page name so I dm or is there another way to contact Customer support?

[Sherri20]

@PayPal_JonK could you also respond to this if you have a solution? Thanks

[tesenot]

please help me with this problem.

[PayPal_JonK]

Hello @tesenot, 

Welcome! Thanks for visiting PayPal's Community Forum. I can understand it must be a bit concerning running into issues linking a bank on PayPal. Here's a Help Center article you may find useful when you experience these kind of issues: Why can't I link a bank account to my PayPal account?

If you're still running into issues after that, please feel free to reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K