"Can not add Card because it is linked to another account" BUT IT'S NOT!!!

[davissara77]

I was trying to add a new card to my account and received the message that it can not be added because it is linked to another account. IT DEFINITELY IS NOT! I logged out and back in; uninstalled the app and reinstalled it; Still the same error...

[PayPal_RachelK]

Hi @davissara77,

Welcome to the community and thank you for your post!

I do understand your concern with this. If you are getting this error, it would mean that your card number may still be linked to another PayPal account. This can happen if you had a previous account and you added the card at some stage, or a family member may have used your card on PayPal before. It is also possible that your card issuer recycled your card number.

To have this reviewed further, I would suggest you contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.

I hope this helps!

- Rachel