i got an error when i tried to add my new card

Sobhy_
Contributor
Contributor

the error "Due to technical difficulties, your request couldn't be completed. Please wait a little while and try again."

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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi there @Sobhy_ 

 

Welcome back to the PayPal Community Forum. 

 

I am sorry to hear you are running into issues while attempting to add your card to your account. 

 

I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. Any limitations may need to be resolved before you can add a card. 

It is important to ensure this card has your own name registered to it. More information can be found here: Why can't I add my credit or debit card to my PayPal account?

This could also be a security block. I would suggest waiting for 72 hours before trying to add your cad again. After 72 hours, please try and add your card via the PayPal website rather than the app. Please also avoid using any VPNs. 

If this does not work, I would suggest reaching out to our customer service team directly.

 
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 
You can also contact us via Facebook PM or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

 

I hope this helps, have a nice day! 
Rebecca 

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