can't add the same credit card to a new account after deleting the old

FahedOthman
Contributor
Contributor

i have this issue where i deleted my paypal account with out removing my credit card info , then when i made a new account i wanted to add the same credit card but a message shows that i can't since it's linked to another account (which was deleted)

Login to Me Too
4 REPLIES 4

FahedOthman
Contributor
Contributor

and also both deleted account and new account have the same email address , so i can't enter the old account 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@FahedOthman 

 

If you didn't remove the card before closing the account then only customer services can remove it for you.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

FahedOthman
Contributor
Contributor
How can i contact customer support ?
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@FahedOthman 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.