Error linking USD account from Aspire App (Singapore)

[NEI-SG]

Hello, we're using the Aspire fintech service for a Singaporean entity.  We're trying to connect the PayPal business account to the Aspire USD local bank account, it has a local routing number and account number.  When trying to link the paypal account to the bank account it says: 

This account needs a little help to link it. Contact us and we can help with that, or you can link a different account.

No further help is given and PayPal doesn't answer.  Has anyone succeeded with this?

Thanks

[kernowlass]

@NEI-SG 

Is it a digital / virtual bank that paypal does not support?

Only paypal normally only supports physical U.S bank accounts opened in the U.S.

[NEI-SG]

That's correct, it's a virtual account but both PayPal and Aspire say the accounts can be linked.  The error happens with PayPal.

[kernowlass]

@NEI-SG 

https://www.paypal.com/om/smarthelp/article/how-do-i-add-a-u.s.-bank-account-to-my-paypal-account-fa...

If you see an option to add the U.S. bank account (please make sure it's not a virtual bank),

This has been confirmed many times by the Paypal moderators on here.