unable to capture the funds.

skyward
New Community Member
What's this 'We were unable to capture the funds.` I can't withdraw my money FROM PAYPAL to MPESA. WHY?
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1 REPLY 1

PayPal_Shradha
Moderator
Moderator

Hello @skyward,

 

Thank you for your post and welcome to the community! 

We are sorry to hear that you are unbale to withdraw the funds from PayPal to M-PESA account. Requesting to refer the help centre article for the details to withdraw the funds. If you face any issue, kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest". 

Hope this information is helpful for your!

Warm Regards,

Shradha

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