order automatically canceled

[dimitris1983]

hi how I can cancel a payment from banggood because my order automatically canceled? thanks

[NasirB · Accepted solution]

Hi @dimitris1983.

It looks like you wish to cancel a payment as your order was cancelled. Unfortunately, the transaction cannot be cancelled once the status on your PayPal account shows as 'Completed'. However, you can get in touch with the merchant to request a refund.

Stay safe and have a good day! 
Nasir

[dimitris1983]

thank you