Used Paypal and Paypal used the "wrong" account to pay with.

riceuten
New Community Member

Just as the title describes. Bought a bus ticket online (in the UK, in sterling), Paypal's default method is my current (sterling) account. but instead Paypal managed to chose a (different) Euro-denominated current account, just because it was first on the list (and yes, I've checked my sterling account is my "preferred method). It was only £2 (or €2.26 ;-)) but for a larger purchase it would potentially be more problematic. Anyone any idea

 

i) what went wrong?
ii) how to fix it ?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@riceuten 

 

If there is an automatic payment profile set up with this merchant, the funding sources are controlled from automatic payments settings:

  1. Go to Settings.
  2. Click the Payments tab.
  3. Click Manage Automatic Payments.
  4. Click the merchant.
  5. On this page, you can cancel the automatic payment and change the backup funding source.

If that’s not it, then sometimes a funding source might not be available for security reasons and PayPal would choose the next available funding source.


Kudos & Solved are greatly appreciated. 🙂
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