PayPal doesn't recognize my RBC account's 2FA requirements.

Jagndeke
New Community Member

When trying to transfer money from my linked and verified RBC account I get the error message "your bank needs more information". I'm sure this is because my RBC acct has 2FA enabled. How can I setup PayPal to recognize and apply the 2FA requirements needed to access my bank acct? I didn't see an option to do that when i linked and verified my RBC acct.

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PayPal_Bindu
Moderator
Moderator

 

Hello @Jagndeke

 

Thank you for the post and welcome to our community forum!

 

 

Sorry for the inconvenience. In this situation, the best thing to do would be to contacting our Customer Care team. You can contact us by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

 

Bindu

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