Need help with PayPal pay later problems. 🥶🥶

[khsmn613]

Has anyone else had problems using PayPal pay later for purchases? I used it a few months ago to buy some clothes from Duluth Trading Company. After I received the clothes I had to return them because they did not fit. Two weeks after I sent the clothes back, I was looking at my PayPal account and I saw that the refund of my payment had been issued, but when I looked at my credit card and bank accounts the refund was not there. It also is not in my PayPal account balance. I contacted Duluth Trading and they said that a refund of my PayPal payment had definitely been issued. When I talked to PayPal they could not explain where the money is and they are still charging payments for the clothes even though everything was returned. Anyone know what I can do?

[kernowlass · Accepted solution]

@khsmn613 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212