Need details o charge

[MaryW3]

There is a PayPal charge on the p-card I have for work that I don't remember making - how can I find the details?

[PayPal_Ajay1]

Hello @MaryW3, 

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about the unauthorized transaction on your account. You can refer to this article to understand how you can report an unauthorized transaction www.paypal.com/cshelp/article/help136 . Incase, you have been informed by the team after investigation that there has not been any unauthorized transaction and you are unsatisfied with the response I would recommend you to contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. You can connect to your Support Team by clicking the contact us option at the bottom of PayPal page.

Regards,
Ajay

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[MaryW3]

The charge might be legitimate... that's why I need to be able to see who the vendor was. How can I do that?

[PayPal_Chinmaye]

Hello @MaryW3 

Thanks for visiting PayPal's Community Forum.

It is pleasant to know that you prefer using PayPal and enjoy it's services. I also understand that you would like to get the vendor details. You can find the vendor's contact details by going to your Activity and selecting the payment. For any additional assistance request you to kindly reach out to our support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Chinmayee

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[kernowlass]

@MaryW3 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.