PAYMENT DEDUCTED BY BANK BUT NOT SHOWING IN ACCOUBT ACTIVITY NEITHER RECEIVED BY SUPPLIER

[ebrahim110]

Dear Team, Recently we did a payment to Mr Maogen of $210. The transaction was deducted twice , my local bank charged me $420, but it is not showing in my account activity,nor the supplier has received the payment. Please kindly help into this matter. My local master card has deducted me the amount. Please kindly help me Thanks and Regards Ebrahim

[kernowlass]

@ebrahim110 

If its not showing on your paypal account at all and not been received by the merchant then talk to your card issuer.

[ebrahim110]

Dear Sir, Thanks for your reply We checked with our local bank they said it was sent to paypal I also checked my activity it is saying payment sent to paypal. But it is not appearing in my account activity neither supplier has received such transaction. Please help Thanks

[PayPal_Shradha]

Hello @ebrahim110,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that your account has been permanently limitations. Kindly reach out to our customer support team to check the transaction details and the possible solution. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,

Shradha

[ebrahim110]

Dear Team,

we do not see any contact phone number, nor do we see a support chat person available

Please can you call me back

[Removed]

Thanks