My payments wont work anymore

[Tensnorm]

I mainly use Paypal for phone recharge and I've been doing it for years now. I got a new card 2 months ago and it won't work. I have this error "we're unable to process your payment". The card works well online and my bank isn't stopping PayPal. I also can't add money to my Balance because my bank won't allow to send to Germany. So how do I fix this?

[PayPal_Ajay1]

Hello @Tensnorm  ,
 

Thanks for visiting PayPal's Community Forum.

We are sorry to hear about the issue you in completing your transaction on your PayPal account. Please refer to the article which explains various reasons payment declines and its solution https://www.paypal.com/cshelp/article/HELP419 and kindly refer to this article which mentions various errors while transfer funds https://www.paypal.com/us/cshelp/article/paypal-error-messages-when-trying-to-transfer-money-help408 . Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Ajay

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