Money reception

[aichaa_s]

Hi! I’m new to PayPal so there are some things that I quite don’t get yet. So basically, I received money from a friend in the US (I live in Sénégal). But it’s been two hours and the money still won’t show in my PayPal account, instead, it says that it’s pending. FYI I’ve already confirmed my phone number and email so my question is how do I accept the money ? Or do I have to wait some time for the money to be transferred into my PayPal account ?

[kernowlass]

@aichaa_s 

https://www.paypal.com/sn/cshelp/article/comment-recevoir-de-largent-avec-paypal%C2%A0-HELP667

Pending in your paypal account / your friends / both?

Is there a cancel option on their account?

Is there a clearance date on your account?

Does it say its on hold or pending?

If on hold then.................

https://www.paypal.com/sn/cshelp/article/pourquoi-mon-paiement-est-il-suspendu-ou-indisponible--help...

https://www.paypal.com/sn/cshelp/article/comment-puis-je-d%C3%A9bloquer-mes-paiements-suspendus%C2%A...

[aichaa_s]

Hi! Yes it’s pending in my PayPal account. I don’t know about my friend’s though, didn’t get to ask them yet (so I don’t know either if there’s a cancel option on their account). Nope, no clearance date on my account ! And yes, it says that its pending, not that it’s on hold. Thanks!

[kernowlass]

@aichaa_s 

ok firstly which currency did they send and have you added that currency as a receiving currency in your paypal wallet?

If its showing as pending it could be an echeque but normally that gives you a clearance date.

Lastly click on pending and see if it mentions anything about a hold as if they sent using goods/services then you may well be subject to the new seller hold if you have not received funds before.

[aichaa_s]

They sent it in USD, and yes, USD is my primary receiving currency (the second one being euros). That’s the problem though, I don’t have any dates, any information about why it’s pending or anything. Also, when I click on “pending”, there’s just a page on my phone saying “money received-pending, paid to PayPal balance, and the transaction ID and stuff. Also there’s a little yellow clock next to the name of the person who sent me the money. Other than that, I have absolutely no information about a hold or anything. And how long is that new seller hold is going to last if that’s what going on here please ?

[kernowlass]

@aichaa_s 

As I pointed out could well be an echeque.

The yellow bell that appears on a transaction means that the transaction is pending and has not been settled yet by the bank/place of purchase. How long does it take to settle a transaction? This depends on the place of purchase.

I would allow 5-7 days.

[aichaa_s]

Okay thanks, I'll wait and see what happens then !

One last thing please, do you have any idea why I received an email from paypal on the date I received the money saying "Payment by deferred transfer in progress. You will receive money", and then, just a few seconds later, another email saying "Accept the amount of 100.00 USD from..." but I don't have any "accept" button in the app?