How do I cancel a payment when they tell me to hit the cancel button, but there is no cancel button?

grantlee3000
Contributor
Contributor

How do I cancel a payment when they tell me to hit the cancel button, but there is no cancel button? 

Is there a time limit? What is going on? There is no "cancel" button!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@grantlee3000 

 

You can only cancel a payment if it has gone to an incorrect email address that isn't linked to a paypal account and so could never complete.

If you want to cancel a pending or completed payment you need to contact the merchant and request a cancellation and a refund.


Advice is voluntary.
Kudos / Solution appreciated.
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