Hello @JudithMary25,
Thanks for visiting PayPal's Community Forum.
I understand that you want to cancel the automatic payment, also known as Subscription. You can find the automatic payments details on the PayPal website by following the below mentioned steps:
- Go to Settings.
- Click Payments.
- Select Automatic payments.
- Select the merchant.
You can cancel the automatic payment on this page. Kindly refer the help centre article to know more about What is an automatic payment and how do I update or cancel one?. You can also try to cancel the subscription from the merchant/seller's website.
If you face any issue while cancelling the automatic payment, kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.
Hope this information is helpful for your!
Warm Regards,
Shradha
