Dispute with seller after 180 days
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I ordered a piece of furniture back in March, which the seller sent by the sea from China. As a result, I only received it in June, and the item arrived with quite few chips and missing parts. At that time the seller offered a small refund and after a month of communication they sent the missing parts again by the see. The parcel finally arrived last week with, surprise, one more part still missing, and now the seller is claiming that they have discontinued this particular item and can't send me the missing part. They have offered a small refund, but only if I write a good review for them on Trustpilot, which is nonsense, as I still can't use the furniture I ordered.
Due to the slow shipping process it's past 180 days of buyers protection by few days now, unfortunatelly, but I'm wondering, if it is still possible to open a case?
Thanks.
- Labels:
-
Refunds
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unfortunately not, if you funded your paypal payment via a card then you could try a chargeback via your card issuer?
However they have a time limit as well so you may be out of time with them as well, but worth trying?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Trip.com took £900 but cannot find my booking. Will PayPal refund me? in Transactions
- Unauthorised payments to my bank account but not from my PayPal account in Security and Fraud
- Being asked to return an item to China when it was shipped from the US in Security and Fraud
- Paypal Customer Service destroy my chances in getting full refund in Reporting
- Does PayPal leave a negative mark on businesses if dispute is successful? in Transactions