Hello, I ordered a piece of furniture back in March, which the seller sent by the sea from China. As a result, I only received it in June, and the item arrived with quite few chips and missing parts. At that time the seller offered a small refund and after a month of communication they sent the missing parts again by the see. The parcel finally arrived last week with, surprise, one more part still missing, and now the seller is claiming that they have discontinued this particular item and can't send me the missing part. They have offered a small refund, but only if I write a good review for them on Trustpilot, which is nonsense, as I still can't use the furniture I ordered. Due to the slow shipping process it's past 180 days of buyers protection by few days now, unfortunatelly, but I'm wondering, if it is still possible to open a case? Thanks.
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