Cannot see refund

Luka999
Contributor
Contributor

VISA payment declined and I didn't receive a bus ticket I intended to buy. PayPal agent informed me that the refund was done to my bank account on Wednesday, but why can I not see this transaction anywhere? Even the notification that let me know the transaction was declined is gone.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Luka999 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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Luka999
Contributor
Contributor
Okay, thank you. It's weird to me because I received the payment back almost instantly.
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Luka999
Contributor
Contributor
Also can you let me know where I can see that it's marked as refunded? I cannot see any trace of that transactions on my PayPal anymore, I was just informed by an agent that it is refunded.
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