Cannot manage or cancel pre-approved payments

[Temp20240206]

How do you cancel pre-approve payments now? The 'manage pre approved payments" button I used to be able to use now just redirects to an autopay page advertising things like spotify saying "Manage all your automatic payments in a single place" but there is no place to manage them. It no longer lists any of my pre approved payments ive set up nor any means to edit or cancel them.

This is the page it links to now : https://www.paypal.com/myaccount/autopay/

Screenshots of what i click and what I get:

https://i.imgur.com/Fu8lef7.png 

https://i.imgur.com/qfaGwW2.png 

Thank you

[decoryder]

Yep, same here - it's fixed.

[LeavingSoon1]

Irritating that all of this site design problem was caused by their wanting to introduce basically advertising for vendors (from whom they are being paid) chosen over information for users.  Next they'll be virtually grabbing us by our ankles, turning us upside down and shaking us for loose change.

Works on Chrome but not Safari for me.

[RicardoMartins1]

They actually hide the option.

To manage automatic payments, you can go to this url

https://www.paypal.com/myaccount/autopay/

[RAD-144]

I had success by doing the following: 

1. go to payments sent 

2. click into the last reoccurring transaction - if you have lots of outgoing PayPal transactions, you may need to search the biller name at the top.

3. click "view recurring payment details" on the top right

4. Select cancel which is on the "status" line. 

5. Check that the status now reads "inactive".

Hope this helps!

[Zahnaishah]

I wanna cancel payment I never purchase or have anything to deal with this company i need my money back ASAP im so annoyed $189 it’s so crazy how my money got taking away from my account like

[PayPal__Jyoti]

Hello @Zahnaishah   

Welcome to the PayPal Help Community and thanks for posting here!

I understand your concern of cancelling an unauthorized payment. Request you to kindly refer to this article to know if you can cancel a payment www.paypal.com/cshelp/article/help106 . You can reach out to our customer support team for additional help or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact option at the bottom of PayPal page. 

Hope this information helps,
Jyoti
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[nomorepapl]

These people are enormous [Removed]. They purposely stop us from canceling payments so they make more money.

I just canceled everything, which could be found here: https://www.paypal.com/myaccount/autopay/connect