Canada to US send money, The message they get is country can't receive this payment .

Jadekame
New Community Member

I have a personal account in the US, and my friend is unable to send me money from Canada. The message they get is "country can't receive this payment" . How do I fix this?

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Jadekame
New Community Member

There are no settings under wallet for currency's.  I did find the solution though.

  1. Preferences (gear icon)
  2. Sellers Tools
  3. Payment receiving preferences
  4. Block payments from users who:

I had "Have non-U.S. PayPal accounts checked".  I had to select the other option:  "Initiate payments from the "pay anyone" subtab..."

 

paypal.png

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jadekame 

 

Are they sending USD or CAD? 


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Jadekame
New Community Member

They are sending CAD

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jadekame 

 

Then have you added CAD as a receiving currency on your paypal balance?


Advice is voluntary.
Kudos / Solution appreciated.
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Jadekame
New Community Member

I haven't.  First time.  I've done a bunch of searches, but I can't figure out how to accept CAD with a personal account.  Do you have a link or directions that are valid?

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jadekame 

 

Click on your wallet and add CAD as a currency.


Advice is voluntary.
Kudos / Solution appreciated.
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Solved

Jadekame
New Community Member

There are no settings under wallet for currency's.  I did find the solution though.

  1. Preferences (gear icon)
  2. Sellers Tools
  3. Payment receiving preferences
  4. Block payments from users who:

I had "Have non-U.S. PayPal accounts checked".  I had to select the other option:  "Initiate payments from the "pay anyone" subtab..."

 

paypal.png

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