wrong email for PayPal refund

Assen84
New Community Member

Hello I purchased something online, that the person cancelled and refunded me. I used my debit card, but it said it sent the money to my PayPal.. the problem is the email is used is my contact email, not my PayPal email.. I try to connect with someone online, but I can't. Can you give me contact email and phone so I can contact Paypal to fix that issue? 

 

Thank you in advance

Assen

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Assen84 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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