where is the money

[Jee97]

yesterday I tried to withdraw all my money to my Visa card .i got the message "transfer using card- pending", the next day i received an email from paypal saying "We are transferring money to your bank". but I checked my paypal account and it says "denied" for this transaction .my balance is zero now.

what is going on /

[kernowlass]

@Jee97 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.