refund sent to cancelled debit card

Eddy1232
New Community Member

I discovered unauthorized transactions on my debit card and right away called the bank to report it so they cancelled my debit card and issued a new one and when I disputed the charges with paypal I was refunded to the cancelled debit card and so the money is not in my paypal acct nor in my bank acct

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Eddy1232 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.

Allow 30 days for the card issuer to process the refund.


Advice is voluntary.
Kudos / Solution appreciated.
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