payment pending, need link to business account

New Community Member

Dear PayPal Support,

I am writing to seek assistance regarding a pending payment issue. I am an online store owner on Shopify, and my customers have been making payments through PayPal Express. However, one of the transactions has been stuck in pending status, and I receipt email from paypal informed me that I need to have a business account or add an email to my existing account if it has been linked incorrectly.

I currently have two PayPal accounts, a personal and a business account, and I have received payments successfully through my business account, except for this one instance. I would like to know what steps I can take to resolve this issue and retrieve the pending payment.

Additionally, I am wondering if there is a way to contact PayPal support directly to speak with someone about this issue and receive further assistance. Any help you can provide would be greatly appreciated.

Thank you for your time and attention.

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