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I have a payment on hold for an item that has been shipped to the buyer how do I update status so that the money gets released? Thanks
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Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phone (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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i already added the tracking number to the transaction and i waited 48 hours and the money is still on hold
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Has it been delivered to the buyer and tracking updated to show delivery?
Advice is voluntary.
Kudos / Solution appreciated.
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Does the tracking number show online that the item has been delivered?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
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- Mark as New
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- Permalink
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Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phone (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- REFUND in Security and Fraud Archives
- Unsure if this buyer is a scam or not? in Security and Fraud Archives
- Transactions have been delayed, and payments put on hold. in Transactions Archives
- PayPal will not settle my case properly in Security and Fraud Archives
- payment on hold in Transactions Archives