paying issues

raf0x
Contributor
Contributor

I linked my visa with payapl but when i go to pay somthing using paypal i got a meassge from the bank not paypal  that i bought the code using by paypal but i didnt recive any email from paypal and i contact the support of the app i bouth the item from them they said they didnt recived yet but i got meassge that i bought from them what should i do some help please ?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@raf0x 

 

I think you are talking about adding and then confirming your card to use with paypal?

 

https://www.paypal.com/sa/smarthelp/article/where-do-i-find-the-paypal-code-to-link-and-confirm-my-c...


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raf0x
Contributor
Contributor

Not adding i mean already my visa are on my paypal but when i use paypal always they take the money from my visa not paypal but it said using paypal ,its my firist time this happend to me 

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PayPal_JonK
Moderator
Moderator

Hi everyone! Thanks for visiting the PayPal Community. Thank you @kernowlass for your help getting a resolution started on this thread, you rock!

 

@raf0x, welcome to the PayPal Community. I'm sorry to hear you've run into some issues making a payment with PayPal. I'm a little unsure of what exactly is going on here, so I'll do my best to cover a few different issues. 

 

If you're trying to use your balance on PayPal instead of your Visa card to make a payment, you may want to make sure your balance is in the proper currency first. If it is, you may also want to make sure your card is confirmed as that may stop the payment form being sent. You can use the link provided by Kernowlass above for help confirming your card. 

 

If you're still running into issues after that, please feel free to reach out to our Customer Support teams for further assistance. They can be reached by clicking "Contact" at the bottom of any PayPal page, through Facebook PM and Twitter DM. They should be able to get you pointed in the right direction. 

 

Best wishes on this and future transactions!!

 

 - Jon K

 


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