no receipt, nothing in transaction history, yet bank statement shows 3 withdrawls.

AtomicTampon
New Community Member

So at 3am on may 2nd, 3 transactions adding up to $100 came out of my bank account from paypal.   i got no emailed receipt, i got nothing in my transaction history about these 3 transactions. I cant file a dispute because theres nothing in the history. Where did my money go?

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @AtomicTampon,

 

Welcome to the community and thank you for your post.

 

I am sorry to hear what has happened. I know this must be concerning. As the transactions are not showing on your PayPal account, this would mean your bank/card information was entered to make the transactions. In this case, I would suggest you contact your bank/card issuer to directly to cancel your card and report the transactions as unauthorized. 

 

We will then work with your bank to complete a full investigation. 

 

I hope you get this sorted!

 

- Rachel 

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