i want to unblock my buyer holding payment

dsegev11
Contributor
Contributor

hello guys.

first of all thank you for anyone replying and helping.

so basically as the title states. i want to unblock my buyer holding payment. i sent him money through services and fees.

then he screenshotted to me and said the money is block and i need to unblock it.

is there any way i can unblock through the website? or is he actually mistaken and he needs to this.

when i look at the transcation it says : "money sent " 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@dsegev11 

 

Did you send a friends/family payment OR a payment using goods/services?

If you paid via a website, via goods/services then if its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


Advice is voluntary.
Kudos / Solution appreciated.
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